Age Limit: Years
Experience: 2 Years
No. of Vacancies: 1
Minimum Academic Qualification Required: Bachelors
## Qualification Code Qualification Name
1 BIT B. Information Technology
2 B.CS B. Computer Sciences
Deadline: 08/May/2021
The  Service  Desk  Officer will be reporting directly to the  Manager  ICT  Infrastructure and will be responsible for providing first and second-line technical support in analyzing,  diagnosing, and resolving  ICT  issues for  Pride staff.

Specific  responsibilities:    
•  Act  as the first  point  of  contact  for  phone  calls  and  emails  from  Pride  staff  regarding  IT  issues  and  queries
•  Receive,  log, and  manage  calls  from  Pride  staff  via  telephone  and  e-mail
•  Troubleshoot  IT-related  problems  for  systems  and  infrastructure
•  Troubleshoot  basic  network  issues
•  Escalate  unresolved  calls  to the relevant  unit
•  Follow  up  on  the  status  of  issues  and  communicate  progress
•  Contact  approved  service center on  issues  that  cannot  be  resolved  internally
•  Provide  basic  in-house  training  in  applications  used  by  Pride
•  Provide  training  material  for training
•  Provide  statistics  for  weekly  call/email  issues  and  prepare a report  on  trends
•  Draft documentation to assist  Pride staff with information on  ICT  usage.

Minimum  Academic  Qualifications:  
•  He/she should possess a  Bachelor’s degree from a  reputable institution in  Computer  Science or in any other relevant field.    
•  Should have  Certifications in  CCNA.
•  Should  possess  2  principal  passes  at  A’  level
•  Should possess credits  and  or  a  pass  in  Mathematics  and  English  at  O’level

Experience  &  Person  Specifications:  
•  At least  2  year’s working experience in a  busy  ICT  environment preferably within a  banking institution.
•  Should have a  high degree of integrity,  customer awareness,  interpersonal,  communication, and reporting skills.  

Desired  Skills  and  Competencies:
The ideal candidate should be self-driven with high levels of integrity,  business acumen,  efficiency, and compliance.  She  /he should also be well versed with the use of  IT.

Are you Interested?

Apply Now

Your Reaction

Blast it