Information Technology Officer Duties and Responsibilities

• Ensuring smooth operations of the Information Technology system and the quality assurance of the service provided

• Establish, maintain and constantly update the organization communication and data management platforms and channels such as websites and social media.

• Provides IT support, training, and orientation for new technology users

• Offer troubleshooting, support, and repair when IT equipment or networks malfunction

• Provide phone, live chat, or in-person support, depending on the organization’s scope

• Document daily tasks, training, and support sessions to inform the department and organization better regarding IT support needs • Maintain records of hardware and software inventory

• Assists with maintaining information security through controlled hardware or software installation and staff education 

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