Job Requirements
Education:
Bachelor’s degree
Work experience:
2 years
Language skills:
English
Job Summary
Salary Range:
Monthly
Contract Type:
Full time
A petroleum company is searching for a qualified and reliable individual to serve as a Customer Experience Executive. The successful candidate will be in charge of receiving, processing, following up on customer orders, and ensuring that all customer service activities support and strengthen the strategic objectives of the overall company.
Preferred qualifications;
• A degree in Commerce, Business administration, Marketing or any other business-related course
• Training in Customer Service.
• Hands-on experience in using computers / SAP
Competencies:
• Good public relations
• Excellent people management skills
• Good listening skills
• He/ She must be self-driven and possess the ability to work under minimum supervision.
• Willingness to work beyond/outside normal working hours
How to Apply: Apply now with your CV to the email address; recruitment@exquisitesolution.comstating the Job Title as the subject.
Responsibilities
• Receive, process, and follow up customer orders and where required send waivers to the respective persons.
• Receive customer inquiries on the availability of products and raise quotations as and when they are required.
• Receive and attend to all customers in the Customer Experience Center and answer all incoming calls in a manner that portrays a good company image.
• Ensure timely invoicing for the products invoiced at Customer Experience and proper reconciliation of invoices with customer purchase orders.
• Liaise with supplies, depots & finance on stock reconciliation and month-end closure processes.
• Provide e-lube support in liaison with Business Applications ensuring that all e-lube related issues are solved on time.
• Keep a proper filing system of all documents handled by Customer Experience Center and make requisition for stationery needed for the center’s daily operations such as toner, paper, and others.
• Ensure all customer service activities support and strengthen the strategic objectives of the overall company.
• Run SAP report ZC71 to analyze and generate comprehensive reports on customer invoice delays.
• Run the report VA05 in SAP for all products to ascertain unapproved orders at the end of the day.
• Run the VFX3 and VL06O SAP reports to ascertain and account for open invoices and deliveries respectively.
• Run the ZVKM1 report to ascertain and ensure that all orders have cleared and ready for dispatch. In the event that orders are not cleared, send a report to the respective departments as a reminder.
• Share at least one REX a month from the various complaints and courtesy calls made and received through our feedback channels
• Observe and Maintain Total’s HSEQ policy