The main purpose  of  the  job:
Interact with the company’s customers to provide them with information to address inquiries regarding products & services in line with the approved policies, procedures, and set standards.

Duties and  Responsibilities:-
1. Open new accounts and handle all account-related issues such as statement requirements and financial card enrolment as appropriate.
2. Handle and respond to all client inquiries and ensure their satisfaction.
3. Cross-sell the company’s products to clients and enhance /protect the reputation of the company at all times.
4. Guide clients on the selection of products most suited to them.  
5. Receive cheques and post internal transfers as per guidelines.
6. Carry out relevant research as required and requested by the  Customer  Service  Manager.
7. Ensure that all relevant standards within the  Customer  Care  Charter are met.
8. Promote the use of digital channels.

· Diploma or  Bachelor’s of  Commerce,  Economics,  Microfinance,  Development  Economics,  Development Studies,  Business Studies,  Accounting and  Finance,  Marketing,  Financial  Services,  International  Business,  Business  Computing,  Business  Statistics,  Entrepreneurship  &  Small  Business  Management,  Social  Sciences,  SWASA,  Education,  Mass.Com,  Leisure and  Hospitality  Management,  Procurement  &  Chain  Supply  Management,  Procurement  &  Logistics  Management,  Human  Resource  Management,  Industrial  &  Organization  Psychology,  Project  Planning and  Management,  Entrepreneurship and  Project  Planning,  Public  Administration and  Management,  Journalism and  Media studies,  Sales and  Marketing  Management,  Public  Relations and  Media  Management,  Guidance and counseling,  B.  Agriculture  &  Rural  Innovations,  Agricultural  Engineering,  Agricultural  Extension,  Engineering or any other relevant/related field  +.
· 2  Principal  passes  at  A’Level  +
· Credits  and  Pass  in  Maths  and  English  at  O’level

Person  Specifications:
· Should be fluent in commonly used local language  (Lugbara).
· Should have a  passion for customer care and be ready to deliver exceptional customer service.
· Should be computer literate,  highly motivated,  innovative, and a  self-starter with proven analytical,  interpersonal, and communication skills.          
· Should have a  strong personality and ability to delight customers and execute processes with speed.
· He/she  should  not  be  more  than  40  years  of  age

Are you Interested?

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