The Infrastructure Analyst 2 is an intermediate-level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.


  • Diagnose and resolve problems through evaluative judgment, troubleshooting, and analysis
  • Ensure successful completion of data loads and batch processing
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan task
  • Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
  • Exchange ideas and information in a concise and clear manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years of experience in a Technology Infrastructure role
  • Ability to communicate technical concepts to a non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Responsibilities:
•    Installs, tests, troubleshoots and maintains hardware and software products
•    Implements and monitors PC standards and procedures
•    Identifies evaluates and may correct hardware, software, and operational problems within SLA.
•    Coordinates hardware and software updates from vendors
•    Provides technical guidance and one-to-one training to end-users
•    Maintains online trouble logs and resolves client requests. 
•    SOE systems administration.
•    Deputize CTI head

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