Job Requirements


Post-graduate education

Work experience:

5 years

Language skills:


Job Summary

Contract Type:

Full time


Advanced University Degree (Master’s degree or equivalent) in business or public administration, finance, human resources management, social sciences, education, or in a related field is required. A First-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

At least five (5) years of progressively responsible experience in human resources management, administration, or a related area at the national or international level is required. In the case of Bachelor’s degree holders, seven (7) years of progressively responsible experience is required.

At least two years of experience and practice in Enterprise Resource Planning (ERP) is required.

Experience with human resources systems and management in an international setting is desirable.

Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions, and UN agencies, funds, and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.

Experience in a shared service Centre is desirable.


Within delegated authority, the Human Resources Officer will carry out the following duties:

•Provides guidance and direction to the Allowance & Payments or Benefits & Entitlements Service Delivery area consisting of 12 Service Lines.

•Provides advice and support to managers and staff on human resources-related matters.

•Prepares special reports and participates and/ or leads special human resources projects.

•Keeps abreast of developments in various areas of human resources.

Administration of Benefits and Entitlements

•Provides advice on interpretation and application of policies, regulations, and rules. Reviews and provides advice on exceptions to policies, regulations, and rules.

•Administers and provides advice on salary and related benefits, travel, and social security entitlements in full compliance with the staff rules and regulations.

•Determines and recommends benefits and entitlements for staff based on contractual status.

•Reviews policies and procedures and recommends changes as required.

•Reviews and recommends a level of remuneration of consultants.

•Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions, including preparation of personnel actions, maintenance of staffing tables, and processing of contracts.

•Processes the entitlements, benefits, and payroll for international civilian staff on behalf of the Client Missions and/or RSCE, as well as claims for official travel and expense reimbursements.

•Manages the Service Line as appropriate in the business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations, and final payments for international civilian staff.

•Monitors and evaluates the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and makes recommendations through the Service Line Manager where necessary.

•Ensures the accurate processing of entitlements and benefits of international staff members in the RSCE, such as Personnel Administration of contracts, Personnel administration of movements, Time management, and Separations.

•Provides advice to internal and external clients on benefits and entitlements, Staff rules and regulations, and HR guidelines and promotes a collaborative and client-oriented approach.

•Determines certifies and processes financial entitlements related to appointments, reassignments, ongoing entitlements, and salaries.

•Ensures accurate and complete submission of claims and entitlements.

•Reviews and recommends revisions to HR policy guidelines relating to benefits and entitlements as deemed necessary.

•Performs HR administration of benefits and entitlements in Umoja in line with the delegation of authority.

•Measures performance against established Key Performance Indicators (KPIs).

•Processes contract extensions, leave, salary entitlements, and allowances for international civilian staff.

Other duties

•Advises staff on responsibilities, code of conduct, and procedures associated with entitlements.

•Provides general office support services; drafts and/ or processes a variety of correspondence and other communications.

•Sets up and maintains reference files/ records (electronic and paper).

•Undertakes research on a range of HR-related issues and assists in the preparation of notes/ reports.

•Maintains an automated database containing HR related statistics and prepares periodic reports.

•Assists in the preparation of necessary documentation for distribution to the Service Line and the Client Missions.

•Performs other duties as required.


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