Head Of Sales

The Head of Sales – will report to the Country Manager with functional reporting to the Director of Sales and this will help ensure the standard of services are pitched in a similar fashion. Primary responsibilities are to develop and maintain business relationships with customers and prospects by exploring opportunities focused on third-party logistics solutions, in addition to selling Jumia’s full portfolio of services.

• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
  
  
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
  
  
• Excellent analytical skills – assess, design, and sell a given solution
  
  
  

Relevant Experience:

• The strong knowledge base of the industry and marketplace
  
  
• Proven experience in prospecting and developing new business
  
  
• Strong sales background and capability
  
  
  

Skills and Competences:

• Interested in building a career with a growth-oriented company
  
  
• Driven to make money with a talent for negotiating
  
  
• Able to build client relationships quickly Experience with process design and improvement
  
  
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations
  
  
• Strong analytical skills
  
  
• Pro-active attitude, entrepreneur, able to work both independently and within a team.
  
  
• Hardworking, result-oriented, methodical, and very structured
  
  
• Desire to succeed in a sales goal-driven environment
  
  
• Ability and availability to travel as business needs dictate
  
  
• Strong customer service skills
  
  
• Excellent communicator who can articulate the value proposition of the Company
  
  
  

Performance Measures/Indicators

• Lead management
  
  
• New Leads/Opportunities
  
  
• Client Acquisition Rates
  
  
• Sales Volume by Location
  
  
• Competitor Pricing
  
  
• Existing Client Engagement
  
  
• Net Promoter Score (NPS)
  
  
• System Touches
  
  
• Sales Cycle Length
  
  
• Upsell/Cross-Sell Rates
  
  
  

Career Path

• Head of Logistics
  
  
• Country Manager
  
  
• Regional Head Jumia Services
  
  

Key Result Areas:

Supporting Activities:

• Day-to-day prospecting and new business lead generation
  
  
• Develop competitive solutions and proposals resulting in new business and partnerships
  
  
• Complete day-to-day administrative duties including Customer Relationship Management maintenance – managing appropriate pipeline and updating key customer information.
  
  
• Maintain relationships with existing customers on a regular basis, including frequent on-site visits.
  
  
• Development and execution of a structured client onboarding plan
  
  
• Communicate issues and concerns with operations and senior management when required
  
  
• Participate in rate schedule development and contracts for both new and existing business
  
  
• Responsible for creating and delivering high-quality presentation pitches to the customer – both virtual and in person.
  
  
• Planning, tracking, and reporting of sales goals
  
  
  2.People Management
  
  Supporting Activities:

End to end participation on all team structure hiring, training, and performance management

• Development and building of team morale and coerciveness
  
  
• Responsible for the cascading, monitoring, and execution of team KPIs in line with business strategy
  
  
• Leading, coaching, developing, and supervising the efforts of junior staff
  
  
• Active involvement in the development of functional/industry practices