Information Systems Specialist

Experience:

• Certification in-network or server administration would be an asset.

• 5 years of proven experience in IT or technical functions

Knowledge:

• Expertise in the latest version of Microsoft Operating System and business applications (Office365)

• Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

• Good knowledge of Network Administration (LAN, VLAN, network policies, and protocols)

• Good knowledge of computer’s hardware and maintenance process, IT security best practices, and IT service management tools (ITSM)

• Understanding of radio telecommunication concept (HF, VHF, GSM, satellite)

• Teaching and supporting skills

Competencies: Behavioral flexibility/ Stress management/ Results and quality orientation/ Teamwork and cooperation/ Service Orientation/ Initiative and Innovation/ Cross-cultural awareness

Accountabilities :

• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in the mission, in accordance with MSF standards, policies, protocols, and procedures, as well as actual and future needs;

• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;

• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;

• Supervising, implementing, and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];

• Supervising, leading, and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s)

• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;

• Providing educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems;

• Following up, participating in regular reports at coordination level in accordance with MSF guidelines, and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures;

• Planning, preparing, and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.